Terms of Service

These Terms of Service form an agreement between you and the operator of VideoDuck (“VideoDuck,” “we,” “us,” or “our”). By creating an account, accessing the service, or purchasing a subscription, you agree to these terms and our Privacy Policy and Refund Policy.

If you use VideoDuck for an organization, you confirm that you have authority to bind that organization to these terms.

VideoDuck lets users upload or import videos, generate transcripts and chapters, create text and visual embeddings, search a private library, and generate answers grounded in stored video content. Features may rely on automated systems and third-party artificial intelligence providers.

Generated transcripts, chapters, search results, summaries, and answers may contain errors. You are responsible for reviewing output before relying on it for legal, medical, financial, safety-critical, or other consequential decisions.

• You must provide accurate account information and keep your credentials secure.
• You are responsible for activity performed through your account and API keys.
• You must notify us promptly if you believe your account or API keys have been compromised.
• You may not share access in a way that circumvents plan limits or access controls.

Free and paid plan features and limits are described on our Pricing page. Paid subscriptions are billed monthly or annually in advance and renew automatically at the end of each billing period until canceled.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides payment-related customer service inquiries and handles returns. Paddle may calculate and collect applicable sales tax, VAT, GST, or similar taxes based on your location.

You can cancel through the customer billing portal. Cancellation stops future renewals and access to paid limits normally continues until the end of the paid billing period. Refund eligibility is governed by our Refund Policy and applicable law.

You retain ownership of videos and other content you submit. You grant us a limited, non-exclusive license to host, copy, transcode, analyze, index, and display that content only as necessary to operate, secure, maintain, and improve the service for you.

You confirm that you own your content or have all permissions required to upload, import, process, and use it. You must not submit content that infringes intellectual property, privacy, publicity, or other rights.

You may not use VideoDuck to:

• break the law, facilitate fraud, or violate another person’s rights;
• upload malware, exploit vulnerabilities, bypass access controls, or disrupt the service;
• process content involving child sexual abuse or other prohibited exploitation;
• reverse engineer the service except where applicable law expressly permits it;
• resell or provide unauthorized access to the service; or
• use automated traffic in a way that exceeds published limits or materially harms other users.

We may modify features, models, integrations, and limits to maintain security, reliability, or commercial viability. We may temporarily suspend the service for maintenance or incidents. We do not guarantee uninterrupted availability or that generated output will always be accurate.

You may stop using VideoDuck at any time. We may suspend or terminate access for material breach, unlawful use, security risk, nonpayment, or conduct that threatens the service or other users. Where practical, we will provide notice and an opportunity to cure.

After termination, we may delete account content according to our retention practices and legal obligations. You should export information you need before closing your account.

To the maximum extent permitted by law, VideoDuck is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation.

To the maximum extent permitted by law, our aggregate liability arising from the service will not exceed the amount you paid for VideoDuck during the twelve months before the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or lost-profit damages. These limits do not exclude liability that cannot lawfully be limited.

These terms are governed by the laws applicable where the operator of VideoDuck is established, without regard to conflict-of-law principles. Mandatory consumer protections in your country remain unaffected.

We may update these terms. Material changes will be posted here with a revised date and, where appropriate, communicated through the service. Continued use after an update takes effect constitutes acceptance of the revised terms.

For product, account, or legal questions, contact support@videoduck.cc. For payment, invoice, or refund assistance, use the support link in your Paddle receipt or visit Paddle’s buyer support portal.