Refund Policy

You may request a refund within 14 days of an initial monthly or annual Pro subscription charge. You may also request a refund within 14 days of a renewal charge if you intended to cancel and have not materially used the renewed service period.

Approved refunds are returned to the original payment method. Access to Pro limits may end when a full refund is issued.

Except where required by law, we may deny or reduce a refund when:

• the request is made more than 14 days after the charge;
• the account materially consumed processing, storage, search, chat, or API resources during the refunded period;
• the charge resulted from abuse, fraud, prohibited activity, or an attempt to circumvent plan limits;
• a prior refund was issued for substantially the same account or service period; or
• the subscription was purchased through a third party with a separate mandatory refund process.

Canceling a subscription prevents future renewal charges but does not automatically refund the current billing period. Unless a refund is approved, Pro access continues until the end of the paid billing period.

If a duplicate charge, incorrect amount, or prolonged service failure prevents substantial use of the paid service, contact us promptly. We will investigate and may issue a full or partial refund or account credit as appropriate.

This policy does not limit refund, cancellation, withdrawal, or other rights that cannot be excluded under applicable consumer law. If local law gives you stronger rights, those rights apply.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles returns. Request a refund using the support link in your Paddle receipt or through Paddle’s buyer support portal. Include the email address used at checkout, the transaction or invoice number, and the reason for the request.

For product-related questions, contact support@videoduck.cc. Do not send payment-card details by email.